Frequently Asked Questions
Everything you need to know about your Moschino luxury shopping experience.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the courier's website to monitor your shipment's progress in real-time.
What is the return policy for Moschino items?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn and unwashed, with all security tags and original packaging intact.
Do you offer international shipping?
Yes, Moschino ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. Our collections typically follow Italian sizing; please refer to the conversion chart for US, UK, and EU equivalents.
Are the products on the website authentic?
Every item sold on our official online store is guaranteed to be 100% authentic Moschino. All products are shipped with original labels and authenticity certificates where applicable.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.